Parent & Student Help Portal

Need help with your 1:1 device? Log a ticket online




Welcome to the 1:1 Device Scheme Parent & Student Support Portal

This portal allows you to ask us any questions you may have for the scheme, and any technical support requests. Many questions and answers have already been provided in our Q&A

Payments, warranty repairs and insurance claims are managed via the CPU Portal where you placed your orders. You can find links below to access these portals

Q&A

Start here - find answers to common questions

Technical Support

Log a technical issue for support

Order Questions

Pre-Order questions around our scheme

Payment Questions

Easily manage your device payments

Warranty Request

Log a Warranty Claim with CPU

Insurance Claims

Log or track an insurance claim

Common Questions

View all articles

School Device Scheme - Support Information

Modified on Wed, 17 Jul at 1:13 PM

Hardware - My Computer is Slow

Modified on Sat, 13 Jul at 9:24 AM

Hardware - My device is physically damaged

Modified on Wed, 17 Jul at 2:17 PM

Hardware - My device will not charge/will not switch on

Modified on Wed, 17 Jul at 2:12 PM

Verifying identity

Modified on Wed, 17 Jul at 1:13 PM

Software - Microsoft Office asking for sign in/not activating

Modified on Sat, 13 Jul at 9:43 AM

Information - What do the different statuses mean?

Modified on Sat, 13 Jul at 9:34 AM

Software - Removing browser virus notifications

Modified on Sat, 13 Jul at 8:56 AM