Parent & Student Help Portal
Need help with your 1:1 device? Log a ticket online
Welcome to the 1:1 Device Scheme Parent & Student Support Portal
This portal allows you to ask us any questions you may have for the scheme, and any technical support requests. Many questions and answers have already been provided in our Q&A
Payments, warranty repairs and insurance claims are managed via the CPU Portal where you placed your orders. You can find links below to access these portals
Common Questions
School Device Scheme - Support Information
Hardware - My Computer is Slow
Hardware - My device is physically damaged
Hardware - My device will not charge/will not switch on
Verifying identity
Software - Microsoft Office asking for sign in/not activating
Information - What do the different statuses mean?
Software - Removing browser virus notifications